UserLoop Contests offers Free and Pro plans. Open Your Plan inside the app to review current limits, usage, subscription status, and the language used by the app and supported merchant emails.
During first-time setup, Pick your starting plan offers the same two choices. Continue with Free opens the dashboard. Start with Pro opens Shopify's managed pricing page so you can review and approve the subscription; Pro becomes active after Shopify approves it.
Free
Free includes one active contest and up to 50 entries per month. You can build, edit, save, and preview bonus actions, but actions on a new Free-plan contest remain paused for entrants. You can select winners with random, manual, or most-votes methods, then contact winners and fulfill prizes yourself.
In the winner redemption wizard, choose Handle redemption yourself and I'll contact them. Free does not create a claim form or link, send a winner email, collect an address, or create a Shopify prize order.
Pro
Pro is $29 per month and includes:
- Unlimited active contests and entries.
- Live bonus entry actions, including referrals and photo uploads. Upgrading makes paused actions live immediately without relaunching the contest.
- CSV entry and winner exports.
- Klaviyo, Omnisend, and Campaign Monitor integrations.
- Unique per-entrant Shopify discount-code rewards and optional branded delivery emails.
- Custom storefront labels, placeholders, validation messages, status notices, and action text.
- Automated winner redemption: UserLoop-sent winner emails, secure claim links, address collection, and Shopify draft or automatic-order creation.
Language
Under Your Plan > Language, choose an App & email language and click Save. English, German, Spanish, and French are supported. This preference is separate from each contest's customer-facing language.
See Contest Languages and Merchant Email Notifications.
Upgrade
- Open Your Plan.
- Click Upgrade to Pro.
- Review Shopify's billing approval screen.
- Approve the subscription.
After Shopify approves the subscription, UserLoop returns to the app, records the selected plan, and shows Pro. Any paused bonus actions become live immediately; a success message reports how many contests were activated. A Downgrade scheduled banner appears only after Pro has been changed to Free, and Pro features remain available until its effective date.
After a completed downgrade, existing winner claims already in progress can still be submitted, retried, and completed, and their scheduled reminders continue. Starting a new automated redemption or resending a UserLoop winner email requires Pro.
If you see an upgrade prompt in Bonus actions, exports, integrations, Discount code, Custom text, or winner redemption, the current store is on Free or the Pro subscription has not yet been confirmed. On Free, bonus actions stay visible in the editor and preview with Pro or paused labels, but they are hidden from entrants on new contests. Contests that already had bonus actions when plan gating was introduced are grandfathered and keep those actions live.
Plan pricing and limits shown in the app are the source of truth for your store. Shopify handles approval and billing for the subscription.
See Installing the App for the first-time plan choice.
See Sending and Fulfilling Winner Prizes for the Free and Pro redemption workflows.
For full action availability and safe editing behavior, see Bonus Entry Actions.