UserLoop Contests sends merchant-facing emails to help you set up campaigns, monitor active contests, understand plan limits, and act on operational work. These messages are separate from customer entry, discount, and winner emails.
Notification categories
- Tips and updates — setup help, feature guidance, and plan or usage messages.
- Contest report emails — useful moments such as launch, first entry, milestones, midpoint, ending soon, wrap-up, and next steps. Depending on the campaign, UserLoop can also send storefront-placement or photo-contest tips.
- Operational contest emails — action-required messages such as photo approvals, winner claims, and fulfillment progress.
How notification timing works
UserLoop avoids sending a backlog of old lifecycle messages when the program is enabled. Contest reports follow current events rather than the contest's original start date. If a contest was already running when lifecycle notifications were enabled, later events can still trigger a report—for example its first entry or a new milestone after enablement, the final 48 hours, or next steps after a winner decision.
UserLoop does not send retrospective reports for launches, entries, milestones, midpoints, endings, or winner decisions that happened earlier. Plan-limit emails can be sent as soon as lifecycle notifications are enabled because they reflect your store's current monthly usage. Duplicate sends are prevented.
Open the linked task
Merchant-facing action buttons—such as Review photos, Open your contest, and Review winner—open the matching UserLoop screen inside Shopify admin. If a link does not reach the expected screen, sign in to the matching Shopify store and open it again.
Choose the language
Choose Language during onboarding. To change it later:
- Open Your Plan.
- Find Language.
- Choose an App & email language.
- Click Save.
English, German, Spanish, and French are supported. This preference is separate from each contest's customer-facing language. See Contest Languages.
Unsubscribe or resubscribe
Tips/updates and contest reports include a category-specific unsubscribe link in the footer. Open the link and confirm the change. Unsubscribing from one category does not turn off the other category, and it does not stop operational contest emails.
After unsubscribing, the confirmation page provides a Resubscribe link if you change your mind. Do not forward a personal unsubscribe link: it is tied securely to your shop.
Photo approval alerts
When Manually approve photos is enabled, the first photo entering an empty approval queue triggers an operational email with a Review photos link. If more photos arrive while the queue remains open, UserLoop limits additional alerts to one per 24 hours. Clearing the queue by approving or rejecting every photo re-arms the immediate alert for the next submission.
These alerts are operational and are not disabled by unsubscribing from tips or contest reports. See Photo Contests and Public Voting for moderation steps.
If an email looks wrong
- Confirm the contact or store-owner email in Shopify is current.
- Check the selected App & email language under Your Plan.
- Use the footer link for the exact category you want to stop.
- Operational alerts are unaffected by category unsubscribe links, so treat them as action-required messages.
- If an action button does not reach the expected screen, sign in to the matching Shopify store and open the link again. Merchant action links open inside Shopify admin.
- Contact support with the store URL, subject line, and approximate delivery time. Do not forward a message that contains a personal unsubscribe or secure claim link.